Privacy Policy

1. Introduction

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name, address, phone number, and email address
• Inquiry details and service preferences
• Transaction and purchase history related to our services
• Government-issued identification (when required for high-value transactions)
• Shipping and delivery instructions

Automatically Collected Information

We automatically collect certain information when you use our website:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Responding to inquiries and providing consultations
• Processing transactions and fulfilling bespoke commissions
• Arranging secure delivery and logistics for your acquisitions
• Verifying identity for high-value transactions
• Providing concierge services and appointment scheduling
• Complying with legal and regulatory requirements
• Improving our website and services

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: Trusted partners involved in fulfilling your commissions (e.g., gemological laboratories, insured couriers)
• Legal Requirements: When required by law, court order, or regulatory authority
• With Your Consent: When you have given us explicit consent to share your information
• Protection of Rights: To protect our rights, property, or safety, or that of our clients

5. Data Security

We implement rigorous technical and organizational measures to protect your personal information, including:

• End-to-end encryption for all digital communications
• Secure data storage with restricted access controls
• Regular security audits and vulnerability assessments
• Confidentiality training for all team members
• NDA-protected client relationships

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These help us:

• Remember your preferences and settings
• Analyze website usage patterns to improve our services
• Ensure website security and functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from someone under 18, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: